Privacy Policy
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Privacy Policy
Effective Date: 30 June 2025
At The Traditional Window Company (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://thetraditionalwindowcompany.co.uk (“Website”).
1. Information We Collect
We may collect and process the following data about you:
Personal identification information (name, email address, phone number, postal address) when you fill out contact forms or request a quote.
Technical data including IP address, browser type and version, time zone setting, browser plug-in types, and other technology on the devices you use to access our Website.
Usage data including information about how you use our Website, pages visited, and links clicked.
Marketing and communication data when you subscribe to newsletters or communications.
2. How We Use Your Information
We use your information to:
Respond to your enquiries and provide the services or information you request.
Process orders or bookings if applicable.
Improve our Website and customer service.
Send you marketing communications (where you have consented to receive them).
Comply with legal and regulatory obligations.
3. Legal Basis for Processing
Our processing of your personal data is based on one or more of the following:
Your consent (where applicable).
Performance of a contract.
Compliance with legal obligations.
Our legitimate interests, such as improving services and preventing fraud.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with:
Trusted service providers who help us operate our Website and business (e.g., IT providers, marketing agencies).
Legal authorities if required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
7. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal requirements.
Object to or restrict processing.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Cookies
Our Website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy [link if available].
9. Changes to This Privacy Policy
We may update this policy from time to time. We encourage you to review this page regularly for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Traditional Window Company
Email: sales@thetraditionalwindowcompany.co.uk
Phone: 0121 706 0102
Address: St Andrews Works, Weston Lane, Tyseley, Birmingham, B11 3RP
Contact us today to discuss your project – we’re here to help bring your vision to life.
For over 30 years, we’ve been designing, crafting, and installing high-quality timber sash windows, casement windows, doors, and more. From the initial design to the final brushstroke, we offer a complete, straightforward service focused on quality, detail, and customer care.
